Sonakshi Srivastava
Program Summary
Earners of the Salesforce Administrator Career Certificate are equipped for CRM administrator roles and prepared to take the Salesforce administrator credential exam. They have essential Salesforce administrator skills including the ability to import data into Salesforce, use the Sales Cloud and Service Cloud products, maintain and customize a Salesforce instance, and configure advanced analytical capabilities. They can create reports and dashboards summarizing sales and CRM actions; configure advanced reporting and analytical tools; and track data in a typical sales process.
Outcomes/Objectives
Recipients of the Salesforce Administrator Career Certificate demonstrate the ability to:
Use Sales Cloud to manage accounts, opportunities, products, quotes and contracts
Build reports, charts and dashboards to communicate sales process and performance information
Extend Sales Cloud features to support company-specific data and processes
Design and build custom Salesforce apps to meet business requirements
Standardize custom business processes and perform automated actions
Deliverable
The deliverables include:
Graded projects
Graded quizzes and activities
Program Duration
18 weeks
As of October 2024, the Salesforce Administrator Career Certificate is no longer being actively awarded.
Skills / Knowledge
- Business Requirements
- Customer Relationship Management
- Dashboards
- Reporting Tools
- Sales Processes
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Security Requirements Analysis